— PROJECT

Spark Control Hub

— ROLES

UX design

UX writing

User testing

Problem: IT Admins needed a way to securely deploy and manage Spark within their organization.

Solution: Create a management tool that allows admins to control access and grant permission based on the user's level, in accordance with the company’s legal and compliance frameworks.

Even though the goal was simple, the design was complex: IT Admins needed a way to securely deploy and manage Spark within their organization, and a lot depended on correctly setting permissions for users in accordance with the company’s legal and compliance frameworks. To be successful, a robust, user-friendly, minimum-friction tool was required that would allow admins to grant varying levels of access to different groups and personnel within the organization. Due to this, one of the most important things admins would do in Control Hub would be to configure permissions and manage users.

Our project required working with multiple teams across Cisco Cloud Collaboration and getting their input into the design of how this tool would work. We also spoke to a total of 7 admins to get their input on their requirements, and then later got their feedback through user testing prototypes with them. The results of these tests allowed us to iterate on the design to refine it as much as possible within the constraints of time and resources.

Today, Spark Control Hub has been merged into Webex, and is known as Webex Control Hub.